Return and refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

1. Product has arrived damaged or with missing parts

   If your product has arrived damaged or with missing parts, contact us at [email protected]. We will review your complaint and send you a replacement at our expense.

2. Ship the products back to us

   If you are not satisfied with your purchase and would like to receive a refund, you can ship the products back to us to:
   
   TITAN FORGE
   ul. Sierpowa 6h/1
   70-016 Szczecin
   POLAND

3. Item must be unused and in the same condition

   To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

4. Digital files 

   Downloadable digital files are exempt from being returned.

5. Partial refund

   Only a partial refund can be granted for items that are not in their original condition, are damaged or have missing parts for reasons not due to our error.

6. Notify of the approval or rejection refund

   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

7. Approved refund

   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

8. Shipping costs for item returning

   You will be responsible for paying for your own shipping costs for returning your item. Refund will only cover the cost of the products and the cost of the first shipping.

9. Shipping an item over $75

   If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.